FAQ
Frequently Asked Questions
How do I choose the right therapy provider?
When choosing a therapy provider, it can be helpful to consider factors such as clinician qualifications, experience, areas of specialization, and the range of services offered. You may also want to look for a team that offers personalized care, clear communication, and flexible service options (e.g., in-home, in-clinic, or virtual).
Do I need a referral to book an appointment?
No referral is required. You can contact us directly to book an appointment for any of our services.
What services do you offer?
We offer a range of services including Occupational Therapy, Speech Therapy, and Counselling services (including individual, couples, family, and career counselling). Services are available for children, youth, and adults.
Where are services provided?
Services may be offered in-home, in the community, virtually, or in clinic, depending on the service type and your location. Please contact us to discuss the best option for your needs.
Do you offer virtual appointments?
Yes, select services are available virtually. Availability may vary depending on the clinician and service. Please reach out to confirm if virtual care is a good fit for you.
What qualifications should I look for in a therapist?
Therapists should be licensed or registered with their respective regulatory bodies and have appropriate education and training in their field. Additional certifications, specialized training, and experience working with specific populations can also be important depending on your needs
What can I expect during the first appointment?
The first session typically involves an initial assessment where your therapist will gather information about your concerns, goals, and history. Together, you will develop a plan tailored to your needs.
How long are appointments?
Appointment lengths vary depending on the service, but most sessions range from 50–60 minutes. Longer assessment sessions may also be available.
Do you offer individualized treatment plans?
Yes, all services are tailored to the unique needs, goals, and preferences of each client. We take the time to understand your situation and develop a personalized plan to support meaningful progress.
How do you ensure quality of care?
We are committed to providing high-quality, client-centered care. Our team follows evidence-based practices, engages in ongoing professional development, and collaborates to ensure clients receive thoughtful and effective support.
Will I be matched with the right therapist?
We take care in matching clients with the clinician who best fits their needs, goals, and preferences. If at any point you feel a different approach or clinician may be a better fit, we are happy to support that transition.
What does a collaborative approach look like?
A collaborative approach means working closely with clients (and families, when appropriate) to set goals, monitor progress, and adjust strategies as needed. We value open communication and believe the best outcomes come from working together.
What are your fees?
Fees vary depending on the service and clinician. To view our current rates and service details, please click “Book Now,” which will direct you to our secure online booking page.
Do you offer direct billing?
Direct billing may be available depending on your insurance provider and the service you are receiving. We recommend confirming coverage with your provider prior to your appointment.
Are your services covered by insurance?
Many extended health benefit plans cover Occupational Therapy, Speech Therapy, and Counselling services. Coverage varies by provider and plan.
What is your cancellation policy?
We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee.
How do I book an appointment?
You can book an appointment directly via the “Book Now” button at the top of the page, by contacting us through our website, by email, or by phone. Our team will guide you through the next steps and match you with the appropriate clinician.
How do I know which service is right for me? If you’re unsure which service best fits your needs, our team is happy to help. We offer free 15-minute consultations where you can ask questions and explore whether our services are the right fit for you.
If you are booking a consultation related to your child, they do not need to attend. You can book directly using the “Book Now” button on our website or by reaching out to our team, and we’ll guide you based on your goals and concerns.
Do you work with children and families?
Yes, we work with children, youth, adults, and families. Services are tailored to meet the unique needs of each individual or family.
What areas do you serve?
We have two clinic locations within the Halifax Regional Municipality to support our clients. We also offer home and community visits in select areas across the province—please visit our Service Locations page for more details.
In addition to in-person services, we provide virtual care for clients living in Nova Scotia, New Brunswick, and Newfoundland and Labrador. Please contact us to confirm service availability in your area.
Is my information kept confidential?
Yes, all services are confidential. Your privacy is very important to us, and we follow professional and legal standards for confidentiality.
Still have questions? Call us at (902)-943-2621 or email us at info@thriveot.ca